Terms of Service

3.1 Eligibility

You must be at least 18 years of age to create an account on GSocial. By registering, you represent that you meet this requirement and that all registration information you provide is accurate, current, and complete.

3.2 Account Credentials

You are responsible for maintaining the confidentiality of your account credentials, including your password. You must not share your login credentials with any person outside your authorised team. You are responsible for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account.

3.3 Account Accuracy

You agree to keep your account information accurate and up to date. Providing false, misleading, or incomplete information is grounds for immediate account suspension or termination. We reserve the right to verify your identity and business details at any time.

3.4 Agency Workspaces

If you are an agency User, you may invite team members and client-side users to your Agency Workspace. You are responsible for ensuring that all users added to your workspace comply with this Agreement. You must ensure appropriate role permissions are configured and that client-side users are only granted access to their own data.

4.1 Subscription Tiers

GSocial offers multiple Subscription Plans including free and paid tiers. Features, usage limits, and pricing for each plan are as set out at gsocial.asia/pricing. We reserve the right to modify plan features and pricing with reasonable notice.

4.2 Billing & Payment

Paid Subscription Plans are billed in advance on a monthly or annual basis, as selected at the time of subscription. All fees are quoted in Malaysian Ringgit (MYR) or United States Dollars (USD) as specified on the pricing page. By providing payment details, you authorise us to charge your nominated payment method on each billing cycle.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel prior to the renewal date. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for partial periods upon cancellation, except where required by applicable law.

4.4 Price Changes

We may change our subscription fees at any time by providing at least 30 days' advance notice via email or in-platform notification. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not accept a price change, you may cancel your subscription before the change takes effect.

4.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for any applicable sales tax, service tax, goods and services tax (GST/SST), value-added tax, or withholding tax imposed by your jurisdiction. Where required by Malaysian law, we will include applicable SST in your invoices.

4.6 Free Trials

We may offer free trial periods for paid Subscription Plans. Unless you cancel before the trial period ends, you will be automatically charged for the applicable paid plan at the conclusion of the trial. No prior notice of trial expiry will be given beyond the trial end date communicated at registration.

4.7 Refunds

All fees are non-refundable except as expressly provided in this Agreement or where required by Malaysian consumer protection legislation. In cases of significant technical failure attributable solely to GSocial that prevents use of the core Services for more than 72 consecutive hours, you may request a pro-rata credit, which will be assessed at our reasonable discretion.

5.1 Licence Grant

Subject to your compliance with this Agreement and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the GSocial platform and Services solely for your internal business purposes during the term of your subscription.

5.2 Prohibited Conduct

You must not use the Services to:

• Upload, publish, or schedule any content that is unlawful, defamatory, obscene, threatening, fraudulent, or in violation of any third party's rights
• Violate the terms of service, community standards, or API usage policies of any connected social media platform
• Engage in spam, unsolicited bulk messaging, or any form of automated abuse of social media platforms
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Attempt to gain unauthorised access to any system, network, or data, including other user accounts
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Platform
• Resell, sublicense, or provide access to the Services to third parties without our express written consent
• Use the Services in any manner that infringes the Intellectual Property Rights of G6 Labs Asia or any third party
• Introduce malicious code, viruses, worms, or other harmful software into the Platform
• Use automated tools, bots, or scrapers to access or extract data from the Platform in a manner inconsistent with our API documentation
• Use the Services in violation of applicable Malaysian law or the laws of any jurisdiction in which you operate

5.3 Social Media Platform Compliance

You are solely responsible for ensuring that your use of GSocial to manage and publish content complies with the terms of service, advertising policies, and community guidelines of each connected social media platform. We are not liable for any suspension, restriction, or termination of your social media accounts resulting from your content or conduct.

6.1 Your Content

You retain all Intellectual Property Rights in Content that you create, upload, or publish through GSocial. By using the Services, you grant G6 Labs Asia a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, and process your Content solely as necessary to provide the Services. This licence terminates when you delete the Content or close your account.

6.2 AI-Generated Content

The AI Caption Writer and Ideas Engine generate outputs based on your inputs and configured parameters. AI-generated outputs are provided as-is. We do not claim ownership of AI-generated captions or content. You are responsible for reviewing, editing where necessary, and approving all AI-generated content before publication. You acknowledge that AI-generated content may occasionally be inaccurate, incomplete, or unsuitable for your intended purposes.

You must not use AI-generated content in a manner that is misleading, defamatory, or in breach of any applicable law or platform policy. The Company accepts no liability for the consequences of publishing unreviewed AI-generated content.

6.3 GSocial Platform IP

All Intellectual Property Rights in and to the GSocial platform, including software, code, algorithms, designs, data models, documentation, and branding, are and remain the exclusive property of G6 Labs Asia Sdn. Bhd. Nothing in this Agreement transfers any ownership of our Intellectual Property Rights to you. The ‘GSocial’ name, logo, and ‘Post Smarter. Grow Faster.’ tagline are trade marks of G6 Labs Asia Sdn. Bhd.

6.4 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us an irrevocable, worldwide, royalty-free licence to use, adapt, and incorporate such feedback into the platform without restriction or compensation to you.

7.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy (gsocial.asia/privacy), which is incorporated into this Agreement by reference.

7.2 Client Data

Where you use GSocial to manage data belonging to your own clients (‘Client Data’), you represent and warrant that you have obtained all necessary consents and authorisations from those clients to process their data using the Services. You agree to maintain a data processing agreement with your clients where required by applicable law, and to ensure that your clients are aware that their data is processed using GSocial.

7.3 Data Security

We implement reasonable technical and organisational security measures to protect data processed on the Platform. You are responsible for maintaining the security of your account credentials and for any content you introduce to the Platform. In the event of a security incident affecting your data, we will notify you as required by applicable law.

7.4 Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This obligation does not apply to information that is or becomes publicly known through no breach of this Agreement, or that is independently developed without reference to the confidential information.

9.1 Availability

We target a platform uptime of 99.5% measured on a monthly basis, excluding scheduled maintenance and downtime caused by third-party service providers or social media platform APIs. We will provide advance notice of scheduled maintenance where reasonably practicable.

9.2 No Guarantee

Access to the Services may be interrupted or suspended due to technical issues, maintenance, security incidents, or factors outside our reasonable control. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. We shall not be liable for any loss or damage arising from service interruptions.

9.3 Support

We provide customer support via email at [email protected] and, for paid plan subscribers, through in-platform chat. Support availability and response time targets depend on your Subscription Plan as set out at gsocial.asia/support.

10.1 Disclaimer of Warranties

The services are provided ‘as is’ and ‘as available’ without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or title. We do not warrant that the services will meet your specific requirements or that results obtained from use of the services will be accurate, reliable, or suitable for your purposes.

10.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall G6 Labs Asia Sdn. Bhd., its directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or damage to reputation, arising out of or in connection with your use of the services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you in connection with this Agreement and the Services shall not exceed the total fees paid by you to us in the three (3) calendar months immediately preceding the event giving rise to the claim.

10.3 Exceptions

Nothing in this Agreement excludes or limits either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Malaysian law.

12.1 Term

This Agreement commences on the date you create a GSocial account and continues until terminated in accordance with this section.

12.2 Termination by You

You may terminate your account and subscription at any time via your account settings or by contacting [email protected]. Termination takes effect at the end of your current billing period. No refunds will be issued for the remaining period of a prepaid subscription.

12.3 Termination by Us

We may suspend or terminate your account immediately, with or without notice, if:

• You breach any material term of this Agreement and fail to remedy the breach within 7 days of written notice
• You engage in fraudulent, abusive, or illegal activity
• Your use of the Services poses a security risk or is causing harm to GSocial, other users, or third parties
• Payment for a paid plan remains outstanding for more than 14 days after the due date
• We are required to do so by applicable law, court order, or regulatory authority

12.4 Effect of Termination

Upon termination: your access to the Services will be disabled; your Content will be retained for 30 days following termination to allow export, after which it will be deleted; any outstanding payment obligations survive termination; and the following sections shall survive: Section 6 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 13 (General Terms).

13.1 Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with this Agreement shall first be subject to good-faith negotiation between the parties for a period of 30 days. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the courts of Malaysia. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief.

13.2 Entire Agreement

This Agreement, together with the Privacy Policy and any applicable Subscription Order or Pricing Schedule, constitutes the entire agreement between you and G6 Labs Asia Sdn. Bhd. with respect to the Services and supersedes all prior agreements, representations, and understandings relating to the subject matter hereof.

13.3 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13.4 Waiver

The failure of either party to enforce any right under this Agreement at any time shall not be construed as a waiver of that right and shall not affect the right of that party to enforce it in the future.

13.5 Assignment

You may not assign or transfer any of your rights or obligations under this Agreement to any third party without our prior written consent. We may assign our rights and obligations under this Agreement in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, with notice to you.

13.6 Force Majeure

Neither party shall be liable to the other for any failure or delay in performing obligations under this Agreement to the extent such failure or delay is caused by circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, government actions, internet or telecommunications failures, social media platform outages, or pandemics. The affected party must notify the other promptly and use reasonable efforts to minimise the impact of the force majeure event.

13.7 Notices

All legal notices to G6 Labs Asia Sdn. Bhd. under this Agreement must be in writing and sent to [email protected] or to our registered business address. Notices to you will be sent to the email address associated with your account. Notices are deemed received on the business day following delivery.

13.8 No Partnership or Agency

Nothing in this Agreement creates a partnership, joint venture, employment, franchise, or agency relationship between you and G6 Labs Asia Sdn. Bhd. You have no authority to bind the Company in any way.

13.9 Language

This Agreement is made in the English language. In the event of any conflict between an English version and any translated version, the English version shall prevail.